Terms & Conditions

Using our website and booking/attending our sessions/events constitutes acceptance of the following:



1.1 Nothing in these terms and conditions is intended to cause you any loss of rights or inconvenience.

1.2. The game is designed for a team of 2-6 people per room. You have the room to yourselves and are not joining a group.

1.3 The trademarks and logos displayed on the website are the property of Time Is Key. You are not permitted to use these without the prior written permission of Time Is Key and you accept that any such use may constitute an infringement of the relevant owner’s rights.

1.4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Australian law and all disputes shall be submitted to the exclusive jurisdiction of the Australian courts.

1.5. All the terms of any contract are included or assigned to within these terms and conditions.

1.6. We may link to 3rd party websites and we cannot accept any responsibility for this and you use them at your own risk.

1.7. Time Is Key collects and stores your personal details, and only discloses them in accordance with our privacy and cookie policies. Time Is Key is dedicated to ensuring that the privacy of your personal information is protected.

1.8. Due to the nature of the game no photos or recordings can be taken by customers inside the room whatsoever.

1.9. Time Is Key expects our visitors and customers not to disclose any details of the game directly or indirectly to the public.

1.10. Time Is Key may contact you from time to time with offers and promotions via email or phone.

1.11. Time Is Key is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.

1.12. While you are on our premises, you must follow our rules and regulations, adopt proper standards of behaviour, and co-operate with our employees at all times.

1.13. Time Is Key does not tolerate any kind of bullying or harassment towards its employees.

1.14 Due to the nature of the sessions, Time Is Key owners and employees will have full viewing and listening capabilities of participants whilst they are in the room.



2.1. The website http://www.timeiskeyescape.com is owned and operated by Time Is Key. The company holds the right to amend or vary these terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.

2.2. The hereafter terms apply to the use by any visitor of the Time Is Key website and should be read carefully before any use.

2.3. Time Is Key does its best to supply you with the most current and accurate information on its website.



2.4. The Time Is Key website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

2.5. You are not permitted to link to or use all or any part of the Time Is Key website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

2.6. You accept that the internet is not fully secure. Time Is Key will take all appropriate steps to protect the security of any payment and debit / credit card information though Time Is Key shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

2.7. Time Is Key shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.



3.1. Only person(s) who are at least 18 years of age are permitted to book a Session.

3.2. It is your responsibility to check that any Sessions issued to you are accurate.

3.3. Any purchase of a Session is only valid when processed by Time Is Key.

3.4. We do not allow transfer of games to another party. You need to contact us under special circumstances.

3.5. Sessions may not be transferred or resold for commercial purposes or at a premium. If a Session is transferred or resold in breach of this condition, the bearer of the Session or the person claiming the right to attend, will be refused admission to the Session.

3.6. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to Time Is Key that all details supplied by you are true and accurate.

3.7. You receive the confirmation of your booking via email only. Time Is Key will not send further confirmation via post or text message.

3.8. A booking becomes a no-show and entry will be declined if the team is 20 minutes or more late. In such a situation the money is not refundable and the booking is not changeable.

3.9. All bookings are final as this is a LIVE event. No changes, cancellations or reschedules are permitted less than 24 hours of your booking.

3.10. Time Is Key is not liable for any delays or obstructions causing delay to your arrival caused by bad weather, strikes, protests, floods, traffic jams, civil unrest or any other reason. It is your sole responsibility to arrive on time according to your booking.

3.11. The only language available for the conclusion of a booking contract online is English.



4.1. The price (with appropriate GST) of a session is stated on the Time Is Key website.

4.2. The price is set according to the number of people in a session (2 – 6 persons).

4.3. Bookings can be made online on the Time Is Key website.

4.4. Any major credit or debit card accepted to make payment at the Time Is Key venue.

4.5. Full payment is required at the time of arrival.

4.6. Teams can reschedule their booking time if more than 24 hours notice is given to Time Is Key by phone only.

4.7. If fewer people attend the game than are booked, the price difference will not be reimbursed.

4.8. If more people attend the game than are booked (up to 6 persons a room) the extra can be paid in cash or card upon arrival at the game.



5.1. Each Time Is Key player will be instructed before their session by their assigned Game Master. After learning the rules, each player will participate in the session at their own risk. Also, Time Is Key is not liable for any (personal or equipment) damages caused by room misuse or not following the rules described before the session.

5.2. If you are late by more than 20 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your session. To re-book another session, it must be of your own expenses and according to current availability.

5.3. People under influence of alcohol or on non-prescribed drugs might be turned away and the session becomes a no-show. We reserve the right to refuse entry to any person who is unfit, abusive or unsuitable in any way at the sole discretion of the owners and staff of Time Is Key.

5.4. Drinks and food may not be brought into the rooms.

5.5. Time Is Key has limited waiting areas and so early arrivals will be asked to return at the correct time.

5.6. Time Is Key recommends customers to wear comfortable clothing for the game. 



6.1 Time Is Key employees may take photos or recordings of participants and you accept and agree that these photos or recordings may be posted on social media sites such as, but not limited to, Facebook, Instagram, Twitter etc.



7.1 All names, designs, slogans, themes and puzzles used on the website, in any marketing and at the premises are the copyright of Time Is Key and its owners. No use or reproduction of any kind is allowed.

7.2 All players at Time Is Key, by making a booking, agree to not to discuss, divulge or circulate any information regarding the content of the sessions or any other proprietary information. By playing the session, all players agree not to pass on this information or they will render themselves liable to prosecution under breach of confidentiality rules.


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(C) 2019 Time Is Key

ABN: 93 7676 3826